CABINET CLEARS DRAFT PUNJAB TRANSPARENCY & ACCOUNTABILITY IN DELIVERY OF PUBLIC SERVICES BILL, 2018
GIVES EX-POST FACTO APPROVAL TO PGREC, SETS UP SUB-COMMITTEE ON GOVERNANCE REFORMS UNDER CM
The Voice of Chandigarh News | Photos By T S Bedi
To boost efficiency, transparency and accountability in the delivery of citizen services, the Punjab Cabinet on Tuesday approved the draft Punjab Transparency & Accountability in Delivery of Public Services Bill, 2018, while also deciding to set up a Sub-committee on Governance Reforms.
The new legislation will repeal the earlier Punjab Right to Service (RTS) Act, 2011, said an official spokesperson, giving details of the decision taken by the Cabinet at a meeting chaired by Chief Minister Captain Amarinder Singh. It will bring transparency and accountability to ensure electronic delivery of services to the citizens in a time-bound manner.
The key features of the legislation, prepared by the Department of Governance Reforms and Public Grievances to overcome the shortcomings and weaknesses in the existing Right Service Act 2011, include back-end computerization of all public services within three to five years, online receipt of service requests as a mandatory provision and electronic delivery of services to citizens in a time-bound manner.
Other features encompass inclusion of a healthy system of incentives and disincentives for the public authorities hand their staff, intimation or tracking of application status by the applicants through Mobiles or Internet regarding their service requests, and simplifie.