Digitally empowering the Travel Agents
The Voice of Chandigarh News | Travel Trade Reporter | By H.C.Gera (Special Correspondent)
The present scenario of the travel industry is changing fast at a new pace. Therefore there is an urgent need to upscale the knowledge on the digital platform to give the business entirely a new look.
Keeping this changing pattern in view Mr Anil Anand, Chairman – TAAI Chandigarh Chapter organised an interactive session for the members of Travel Agents Association of India with TP Connects which is NDC certified level 3. The presentation of TP Connects was given by Mr George Rajan, Sales Manager in the presence of Mr.Ratindra Jang, country Manager India TP Connects. Despite a short notice over 80 members of TAAI from Chandigarh, Punjab & Haryana assembled at Hotel Oyster sector 17 Chandigarh. It was exceptionally a good gathering of knowledge seekers who had a curiosity to empower themselves digitally.
Prior to the start of the session the team of The Voice of Chandigarh had a brief discussion with Mr.George Rajan Sales Manager about the vision of TP Connects and the manner through which the travel agents are going to be benefitted. He divulged the details of the TP Connects. Mr. George was upfront when he shared that TP Connectsis committed to providing expert solutions for flight, hotel activities and travel insurance. Besides this now car rental and local tours are also arranged through our partners. In short complete management of sub-agents (B2B) and direct customers (B2C) is taken care by TP connects.
Though the interactive session commenced late due to technical snag after some time it took off well with several queries raised by the member of TAAI. Access to data and privacy issues were figured prominently. Mr. George Rajan while answering the queries categorically stated that the very purpose of TP Connects is to update the travel partners with valuable information and the latest trends about NDC platform for the benefits to the travel agents on many accounts. The problems of current issues being faced by travel industry were also brought to the front fore.
The crux of TP Connects is basically one- stop solution for booking flights from different sources including GDS and direct connect seems to be practical. The ancillaries and non-air commissionable products like hotels, cars, transfers and cruise etc. shall be benefited for the travel partners if they really establish connect with TP Connects.
When asked the challenges of TP Connects Mr. George denied having any challenges but shared that we are working constantly in accordance with the needs of our travel partners and undoubtedly steps are being taken to make improvements to our platform to meet the needs of travel agency customers.
When asked to sum up TP Connects in one line Mr. George took little time and said “Digitally empowering the travel agents”
While expressing his views Mr. Ratindra Jang, Country Manager India smilingly shared that “Now the time has come to play smartly with the latest technology because of its role in today’s travel industry.”
According to Mr. Anil Anand, Chairman- TAAI Chandigarh Chapter “Our members are well-versed with the technology part and are equally capable of running the business for their customers but keeping them apprised with the latest technology is also important.”
TP Connects session was held after TAAI AGM.